Understanding and Managing Redirects

Understanding Redirects

A redirect automatically sends visitors from one URL to another. This means that even if a page is moved, renamed, or removed, the original link may still work, but it will take visitors to a different location.

Why am I still able to access an old link?

If you change or remove a page and the old URL still works, it usually means a redirect is in place. Redirects are used to:

Prevent broken links
Ensure visitors can still find content
Maintain links from other websites

What this means for you

The original page is no longer active
The old URL is pointing somewhere else
You can manage or remove this behavior in the Redirects list

Quick rule of thumb

If a link still works after a change, it’s probably a redirect, not a mistake.

How to manage URL redirects

Site Administrators can manage redirects from Site Settings > URL Redirects, or from the URL redirects section within individual content.

Step 1: Locate a redirect

Navigate to Site Settings > URL Redirects to view all redirects. You may see multiple redirects for similar URLs. This can happen because the platform automatically creates redirects when content URLs change.
To find a redirect:
1. Enter the From or To URL
2. Filter by Status code if needed

Step 2: Manage redirects

To edit a redirect: Select Edit from the Operations menu
To delete a redirect: Select Delete, or select multiple items and choose Delete redirect

Note: Deleting a redirect may cause old links to stop working. Deletions cannot be undone.

Step 3: Create a new redirect

Select Add redirect from the Redirect page.
Enter the source URL (From): Enter the path you want to redirect from.
Choose redirect type:
301 Moved Permanently → use for permanent changes
307 Temporary Redirect → use for temporary changes
Select Save to apply the redirect.

Important: You can’t redirect an existing page URL

You cannot create a redirect from a URL that is already in use on your site, even if the page is in Draft or Unpublished status.

For example, if you want the About page to redirect to the Contact Us page:

Update the About page’s URL to something new (for example, /about-old)
Then create a redirect from /about to /contact-us. This makes the original URL available to be redirected.
Enter the destination (To): Enter where the redirect should send users: Select existing site content using autocomplete, or paste an external URL