Help and Support

Help and support options

In addition to this user guide, there are other ways to learn how to use HarvardSites Drupal and ways to get platform support.

Support and training

Website Building Training

Virtual training sessions held twice a month covering site setup, content authoring, and designing with components.

Drop-in Office Hours

Virtual drop-in office hours held weekly to answer questions about website building and best practices.

Help and troubleshooting

Get help

Submit a help ticket to the IT Service Desk with details about the issue you’re experiencing.

Report an accessibility issue

Provide details about accessibility-related barriers you encounter working with the platform or websites. 

FAQs

Get answers to questions about common tasks, with links to relevant instructions and best practice guidance to learn more.

Support and feedback options for HarvardSites Drupal

Submit a ticket

If you encounter any issues or bugs with the HarvardSites Drupal platform, please submit a ticket through the HUIT Service Desk.

Share website feedback

If you have ideas for how to improve the HarvardSites User Guide website, please submit your ideas using our website feedback form.

Design System How-To Guides

Practical guides and how-tos for using HarvardSites features to build engaging, effective websites that support your department’s goals.

AI Support chatbot

Try our new AI-powered support chatbot to answer questions about the Drupal platform.